CreditAccess’ Policy (the “Code”) defines its core values of integrity, mutual respect, teamwork, communication, innovation, customer satisfaction, quality, fairness, compliance, and ethics. As well as delineating CreditAccess organisation’s character, the Code sets out in detail the high standards the Company demands of all its staff and the principles of ethical conduct with which they are required to comply at all times. CreditAccess’ employees are bound by the Code, which is based on the following shared core values:

CAA employees demonstrate honesty and sound ethical behavior in all business transactions and personal integrity in all dealings with others.

Mutual Respect
CAA employees consistently treat individuals with respect and dignity.

CAA employees work together as a team for the collective interests of CAA.

CAA employees share information effectively with each other. We balance the need to share information alongside the need for confidentiality regarding certain information.

CAA employees seek innovative and creative approaches to problem solving.

Customer Satisfaction
CAA employees consistently treat customer satisfaction as a top priority.

CAA employees make excellence and quality a part of dayto- day work processes and seek continuous improvement in all that they do.

CAA employees commit to dealing fairly with customers, suppliers, partners, and one another.

CAA employees comply with all laws, regulations, and CAA policies that govern CAA‘s business and employee’s actions on behalf of the Company.

CAA employees observe the standards that have been established by CAA and act ethically in their approach to business decisions. Mission, Vision, Values and Strategic & Financial Goals.